Mobile Service

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

Latest Articles

The Relationship Between GigCX and Customer Lifetime Value
7 Ways to Provide Perfect Customer Service in the Home Improvement Industry
How to Make an Exceptional First Impression
Six Communication Tips for More Happy Customers
Empower Your Workforce with a Smarter Approach to WEM

Customer Service News

Vericall Named Best in the World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from Contact Centre World
New Report From Vivantio Provides Roadmap for Next-Generation B2B Service Infrastructure
MetTel Employees Win Stevie Awards for Customer Service Professional of the Year
Calabrio Charts Record Year-on-Year UK Growth as Demand for Cloud Technology Soars During Lockdown
EDF Selects BigChange to Support Energy Solutions Delivery

Knowledge Base

3 Things to Keep in Mind When Planning an International Online Conference
Things Customers May Not Know About the Zantac Lawsuit
What Is Trucking Factoring and How Can It Help Your Business Thrive
3 Ways Azure Can Improve Your Customer Service Instantly
6 Essential Things an Employer Should Include in an Employment Contract
Bridging the Engagement Capacity Gap

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?