Mobile Service

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

Latest Articles

CX is the New Branding: Here’s What Enterprises Must Do to Adapt
8 Habits of Effective Customer Service Supervisors
In Retail Today, There’s Only One Way to Avoid Becoming Another Amazon Warehouse Supplier
Raise Your Profile! How to Turn Contact Centre Sceptics Into Fans
Call Center Agents: Time to Get Back to the Office?

Customer Service News

Avtex Hires Brian Lannan as Vice President of Retail Experience
Tom Peace Appointed MD of The Loyalty People
Contact Centre Agent Productivity and Satisfaction Directly Tied to Customer Sentiment
PCI Pal Solutions Now Available as a Premium App on Genesys Appfoundry
Europa Reveals £1m Infrastructure Investment

Knowledge Base

How To Write a Good Customer Service Essay
How to Sell Books on Amazon and Give Amazing Customer Service
How to Use Social Media for Effective Customer Support Management
Your ‘How To’ Guide: Create An Effective Online Course
After Sales Services in Software Companies
Helpful Guide in Choosing the Right Staff: Check Out What to Look For and What to Avoid

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?