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How a Great App Can Help Your Bank Achieve Its Customer Service Goals

Customer Service and Experience 2020




Latest Articles

  • The Relationship Between GigCX and Customer Lifetime Value
  • 7 Ways to Provide Perfect Customer Service in the Home Improvement Industry
  • How to Make an Exceptional First Impression
  • Six Communication Tips for More Happy Customers
  • Empower Your Workforce with a Smarter Approach to WEM

Customer Service News

  • Vericall Named Best in the World with Two GOLD Awards in the Global Top Ranking Performers Ceremony from Contact Centre World
  • New Report From Vivantio Provides Roadmap for Next-Generation B2B Service Infrastructure
  • MetTel Employees Win Stevie Awards for Customer Service Professional of the Year
  • Calabrio Charts Record Year-on-Year UK Growth as Demand for Cloud Technology Soars During Lockdown
  • EDF Selects BigChange to Support Energy Solutions Delivery

Knowledge Base

  • 3 Things to Keep in Mind When Planning an International Online Conference
  • Things Customers May Not Know About the Zantac Lawsuit
  • What Is Trucking Factoring and How Can It Help Your Business Thrive
  • 3 Ways Azure Can Improve Your Customer Service Instantly
  • 6 Essential Things an Employer Should Include in an Employment Contract
  • Bridging the Engagement Capacity Gap

Manager’s Toolbox

  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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