Mobile Service

How a Great App Can Help Your Bank Achieve Its Customer Service Goals

Latest Articles

The Helpdesk KPIs You Need to Maximise Your Customer Support
Top 5 Ways to Boost Customer Experience on Your eCommerce Website
Resilience And Risk Management in Customer Service
Top 3 Reasons Why Call Centre Workers Have One of the Highest Turnover Rates
The Secret to Top Quality Customer Service? Putting Consumers in the Driving Seat

Customer Service News

Loyal Customers Are Worth 22X More Than Average Customers According to New Retail Report
Late Delivery Is the Number One Complaint Made by Customers to Couriers on Twitter
Ventrica Announce Jamaica Launch
High Five! PCI Pal Celebrates Shortlisting in Five Payment Industry Award Categories
Reuters Events Customer Service & Experience 2021: Free Live Pass

Knowledge Base

Content Marketing in 2021-Knowing the Hits and Misses
5 Ways to Build Your Confidence as a Business Leader
8 Cold Calling Tips To Help You Win Over More Customers
The 3 Best Times to Email Your Customers in Bulk
6 Tips on How to Rearrange Your Office To Fit Your Liking Better
How to Manage Customer Service Requests in a Manufacturing Setting

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Reuters Events Customer Service & Experience 2021: Free Live Pass
20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?