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Empathy

10 Ways to Create Empathy-Centric Customer Service

Why Your Customer Experience Must Include Empathy

10 Words and Phrases Customers Hate to Hear

When Sorry Isn’t Enough

10 Ways to Keep Customers Through Kindness

6 Habits of Highly Successful Customer Service Representatives

Top 10 Worst Things to Say to Angry Customers

3 Little Words That Can Lose a Customer

Dare to Care: Why You Can’t Script Sincerity in Customer Service

3 Ways to Strengthen Your Emotional Connection with Your Customers

How to Handle Upset Customers with Empathy

Empathy Statements for Customer Service Representatives

Customer Service & Experience 2023
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Latest Articles

  • Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala
  • Payment Orchestration – Why It’s Time to Call the Tune
  • 7 Ways to Elevate CX in Banking
  • Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
  • Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands

Customer Service News

  • BigChange Announces Walkthrough Guides to Ease New Software Roll-Out
  • BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK
  • Marsh Finance Revs Up Customer Experience with Sabio Group in a New Digital Transformation Project
  • Loop Insurance Triples Customer Self-Service Rate With Quiq’s Innovative Generative AI
  • Harnessing the Future of AI in Customer Service: Sabio’s AI & Automation CX Community Day

Knowledge Base

  • Designing a Gaming Website: Tips and Tricks to Level up Your User Experience
  • Top 8 Ways in Which Metaverse Technology Has Transformed Businesses
  • An Effective Guide to Improving Financial Literacy
  • Best Business Ideas for Your Project in 2024
  • How to Choose a Help Desk Software for Technical Support?

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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