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Latest Articles

  • Microsoft Copilot: Is This the Latest Disruptive AI Capability for Customer Service?
  • How AI and Automation Are Already Delivering Enhanced Contact Centre Advisor Performance
  • The Benefits of Post-Purchase Support in Ecommerce
  • How to Keep Customer Journeys on the Frictionless Path
  • The Importance of Emotional Intelligence in Contact Centers

Customer Service News

  • Evaluagent Integrates ChatGPT in Industry First Milestone
  • Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution
  • Macaw Security Boosts Efficiency with BigChange Mobile Tech
  • MyQualityTeam Launch New Contact Centre Software That Improves Agent Performance by 180%
  • Waterfield Tech Launches Impact Analysis to Streamline CX Decision-Making in the Contact Center

Knowledge Base

  • OCIO Firms Can Benefit Your Company In More Ways Than One!
  • Importance of Excellent Staff at Your New Wedding Venue
  • Working in a Fast-Paced Customer Service Environment
  • Understanding the Importance of an Employee Handbook and How to Write It
  • The Best Ways to Improve Customer Relationships

Manager’s Toolbox

  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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