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Digital Customer Service

The Automated Solution Your Customer Service Employees Will Actually Welcome

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Latest Articles

  • When Customers Struggle – Lessons from the Energy Sector
  • 15 Ways to Improve Real Estate Customer Service
  • 5 Key Elements to Consider When Looking To Improve Customer Service
  • In-Real-Time: Why Your Business Should Prioritize Quick Reactions to Consumer Demands
  • Agility and Adaptability Strategies in the Contact Center

Customer Service News

  • Verizon and PCI Pal Release White Paper with Servadus Addressing Contact Centre Best Practices
  • TheLoops Launches on Zendesk Marketplace
  • Webinar: Calabrio Speech Analytics – The Power of One
  • Qualtrics and SAP Partner to Bring More Empathy to the Contact Center
  • Quantum Metric Integrates With Servicenow to Ease Contact Centre Frustration

Knowledge Base

  • The Metaverse is Going to Transform Customer Experiences Across the Film and Entertainment Industry
  • Designing the Ultimate Break Room to De-Stress Employees at Work
  • Three Tech Advancements That Have Had Huge Impacts on Customer Service
  • What to Do When Your Remote Employees Lack Productivity
  • How to Professionally File a Complaint Online: All You Need to Know

Manager’s Toolbox

  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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