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Digital Customer Service

Is a Digital-Only Strategy Right for Your Business?

Voice Needs to Be Part of the Digital CX – Not the Legacy Annoyance

Verint Research Reveals What Really Matters to Consumers in their Physical and Digital Shopping Experiences

Five Predictions For 2030: Real Life Service In A Virtual World

It’s Time to Say “Goodbye” to the Robotic Chatbot: Consumers Demand More from Digital-First Experiences

Welcome to the Metaverse: The Digital Twin of the Universe

7 Digital Transformation Trends That Will Become Mainstream in 2022

How Is Digital Transformation Driving Customer Experience?

Digital Coupons Deliver the Immediacy Companies Need for Effective Problem Resolution

Blending AI and Digital Tools with the Human Workforce to Deliver an Integrated Customer Experience

The Types & Benefits of Virtual Experiences [Infographic]

Customer Service in the Digital Age

Utilita Deploys Thoughtonomy Digital Workers to Enhance Customer Service

How Utilities Can Use Digital Communication to Fix a Fractured CX

The Automated Solution Your Customer Service Employees Will Actually Welcome

10 Common Customer Service Complaints (and How Digital Engagement Can Help)

Six Steps to Understanding the Digital Customer

The Great Digital Divide – Why Customers Won’t Come

Customer Service Internet Style – 10 Tips to Improve Your Service

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Latest Articles

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  • Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM
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Customer Service News

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  • Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

  • How Customer Support Can Boost Player Engagement in Online Casinos
  • The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
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  • Can You Improve Your Firm’s Approach To Internal Emails?
  • Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

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  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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