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Cyber Security

What Are The Main Benefits of Next-Gen MFA Solutions? Unveiling Enhanced Security and User Convenience

Cyber Incident Brings Healthcare Giant to Its Knees, But Sabio Group Had the Cure

Educating Your Team About Online Security Against Ever-Evolving Threats

5 Ways to Improve Your Customer Service Security

National Express Improves Security and Flexibility With 8×8 and PCI Pal

Customer Support Teams Are Not Fraud Investigators – But They Can Create Safe, Trusted Relationships

The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

Remote Working Is a Risky Business – But Doesn’t Have to Be with Secure Card Payments

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

How to Protect Your Customers’ Data From Cyber Attacks

Top 5 Threats to Customer Data Security

Strong Customer Authentication: Three Things Every Merchant Needs to Know

Stop Blaming Your Agents for Call Center Breaches

How Secure is Your Live Chat Solution?

Customer Connect Expo 2025
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Latest Articles

  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust
  • How to Scale Customer Care Seamlessly as Your Business Grows
  • Enhancing Customer Experience Through Integrated Digital Marketing

Customer Service News

  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut
  • Firstsource and Sanas Join Forces to Transform Customer Conversations with AI
  • Introducing GRAIA: The New Agentic AI and CCaaS Platform

Knowledge Base

  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence
  • Why Smart Teams Are Taking Their Meetings Outdoors This Summer (And How to Do It Right)
  • How to Contact Verizon and Assessing Their Customer Service

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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