Customer Connect Expo
logourl
The Magazine for Customer Service Managers & Professionals
≡ Menu
  • Home
  • Articles
  • News
  • Topics
  • Jobs
  • Events
  • Forum
  • Directory
  • Subscribe
  • About CSM
  • Privacy

Cyber Security

What Are The Main Benefits of Next-Gen MFA Solutions? Unveiling Enhanced Security and User Convenience

Cyber Incident Brings Healthcare Giant to Its Knees, But Sabio Group Had the Cure

Educating Your Team About Online Security Against Ever-Evolving Threats

5 Ways to Improve Your Customer Service Security

National Express Improves Security and Flexibility With 8×8 and PCI Pal

Customer Support Teams Are Not Fraud Investigators – But They Can Create Safe, Trusted Relationships

The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes

Remote Working Is a Risky Business – But Doesn’t Have to Be with Secure Card Payments

Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres

How to Protect Your Customers’ Data From Cyber Attacks

Top 5 Threats to Customer Data Security

Strong Customer Authentication: Three Things Every Merchant Needs to Know

Stop Blaming Your Agents for Call Center Breaches

How Secure is Your Live Chat Solution?

Customer Connect Expo 2025
Subscribe




Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Categories

Articles

News

Manager's Toolbox

Knowledge Base

Info

Privacy

Contact us

Advertise

Disclaimer

© Customer Service Manager (CSM) 2005-2025