Customer Service Strategy

The Team Approach

Latest Articles

Direct Messaging in Salesforce – the Path to Seamless Business Communication
Getting Smart About Omnichannel
A 5-Step Checklist for Mastering Enterprise AI
10 Tips to Help You Manage Remote Customer Service Agents
How to Deliver a Positive Customer Experience Strategy

Customer Service News

CodeBroker Introduces “CS Resolve” for Customer Service Appeasement
Calabrio ONE Now Available via Twilio Flex Ecosystem
2021 Predictions on the Future of Voice Technology
2021: The High Street Lives on
Nextiva Launches NextOS Platform to Bring Communications and Business Applications to All Companies

Knowledge Base

The Top Benefits of Online Shopping
Online Reviews as the Lifeblood of Brand Loyalty
4 Technologies Improving Retail Operational Efficiency
Why Customers’ Loyalty Is Important for a Business
How to Ensure the Rights of Your Customers Are Protected

Manager’s Toolbox

50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient
Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?