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Customer Effort

The Cost of High Customer Effort

Reduce Effort to Improve Customer Experiences

Reducing Customer Effort: The Key to Keeping Customers

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Customer Service & Experience 2023
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Latest Articles

  • Enhancing Customer Service with AI Technology
  • Blueprint to Become a Customer Service “Rockstar”
  • Omnichannel Customer Service: What, Why, and How?
  • Payment Gateway Services – the Hidden Gem
  • Can ChatGPT Be Used for Customer Service?

Customer Service News

  • BigChange Mobile Tech Opens Up Savings for ASE Autogate
  • The Contact Company Selects Calabrio WFM to Power BPO Operations
  • Harte Hanks Chosen to Provide Customer Support for Soon-to-Launch Streaming Service MSG+
  • Quickline Speeds Up Customer Service in Contract With Makepositive
  • PCI Security Standards Council Welcomes PCI Pal CISO, Geoff Forsyth, to Its Board of Advisors

Knowledge Base

  • Five Companies Known for Their Exceptional Customer Service
  • Importance Of ELD Devices For Small Fleet Owners
  • Top Tips to Build Customer Trust and Credibility In 2023
  • Taking Control of Document Versions: Leveraging DMS for Efficient Document Management
  • What is the Difference Between Retail and Institutional Investor Customer Service?

Manager’s Toolbox

  • What Is the BCG Matrix and How Do I Use It?
  • What is the Hofstede Model of Organization Culture?
  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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