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COVID

Organisations Should Build on Pandemic Messaging to Retain Customer Trust

5 Ways to Boost Customer Services in the COVID Era

What Is the Future for Customer Service After the Pandemic?

Future-Proofing Business Transformation: Four Lessons from the Pandemic

How To Maintain Strong Customer Engagement During COVID-19

What’s Next For Contact Centres That Moved to the Cloud During the Pandemic?

Preparing For Life After COVID-19 – Starting With Your Employees

Facemasks, Safety Signs, and Hand Sanitizers Won’t Keep Your Customers

What Came First COVID-19 or Poor Customer Service?

Adapting Customer Experience (CX) for a Post-COVID World

Leading with Service During the COVID-19 Pandemic

4 Strategies to Drive Customer Loyalty: Post-Pandemic Edition

The Impact of COVID-19 on Customer Service Job Market Trends

The Types & Benefits of Virtual Experiences [Infographic]

Calabrio Study Finds Pandemic is Accelerating the Evolving World of Work for Contact Centres

Customer Service After COVID-19: The Choice Is Yours

How to Market Customer Experiences in a Time of Isolation

How to Boost Communication With Your Team During the Pandemic

The Contact Center Questions Raised by Coronavirus

Customer Connect Expo 2025
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Latest Articles

  • Are You Doing Your Best to Drive Customer Service?
  • Optimizing AWS Compute and Storage for Generative AI Workloads
  • Building a Smarter Contact Centre with AI and Automation
  • The Franchise Owners Guide to Providing Outstanding Customer Care
  • Beyond the Spreadsheet: Automating Performance Reports Clients Can Trust

Customer Service News

  • 40% of Brits Willing to Pay for Human Support From Brands Over AI
  • Sabio Group’s Customers Receive Numerous Recognition at UK National Contact Centre Awards
  • TTEC Expands Strategic Partnership with Zendesk to Deliver Enhanced AI-driven Customer Experience Solutions
  • Sanas Unveils First-Ever AI-Powered Simultaneous Language Translation: Real-Time Speech-to-Speech Translation
  • French CX Leaders Embrace AI Revolution as Sabio’s Disrupt Makes Sold-Out Paris Debut

Knowledge Base

  • How Professionals Create Engaging LinkedIn Carousels Using AI Tools
  • Creating Vibrant Art Showcase Videos with CapCut Desktop
  • When Words Matter Most: My Journey Toward Earning a Letter of Recommendation That Truly Reflected Me
  • From Overwhelmed to Organized: How I Learned to Navigate Academic Pressure
  • Inside a PR Agency: Strategies That Drive Media Coverage and Influence

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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