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Compliance

Building Customer Trust – with the Citizen at the Heart of the GDPR Experience

How Reducing AHT Can Cut Costs While Improving Customer Experience

Salesforce Essentials




Latest Articles

  • Preparing For Life After COVID-19 – Starting With Your Employees
  • Engage Your Workforce to Make Collaborative Content
  • Customer Service in CRM: Strengthen Your Business Using CRM Software
  • 4 Essential Tips for Customer Service in the Medical Industry
  • What is a Ticketing System in Customer Service?

Customer Service News

  • The Biggest Challenge for Companies: Lack of Customer Knowledge
  • PCI Pal Appoints Mufti Monim as New CTO
  • Spark NZ Selects Calabrio as Part of Unified Front Line Initiative
  • TieTa Relaunches to Take the Stress Out of Customer Service
  • Vivantio Launches New Service Management Product Suite to Serve Growing B2B Service Firms

Knowledge Base

  • 6 Tips to Help You Scale Your SaaS Startup
  • Improve Your Company’s Online Visibility With These Helpful Steps
  • The Step-by-Step Of Using LinkedIn to Generate Inbound B2B Leads
  • Free HR Software Is a False Economy, Here’s Why…
  • Everything About Local Citations You Need to Know
  • 5 Tips for Hosting a Successful Virtual Company Event

Manager’s Toolbox

  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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