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Chatbots

How to Calculate Your Chatbot ROI

Six Ways Chatbots Can Enhance Retail Brand Communications

What Is a Voicebot and How is it Changing the Customer Service Industry?

Chatbots and Automation: I Don’t Think We’re Quite There Yet

It’s Time to Say “Goodbye” to the Robotic Chatbot: Consumers Demand More from Digital-First Experiences

Automated Assistants: 6 Ways to Simplify and Supercharge Your Chatbot Strategy

Pros and Cons of Chatbots: All You Need to Know About AI Chatbots

Businesses Put Chat Apps to the Test

Why a Chatbot Alone Isn’t the Answer

Developing an Effective Chat Bot Strategy to Fuel Exceptional Customer Experiences

How to Make Customers Love Your Contact Centre’s Chatbot

Better Customer Service with Chatbots?

How Brands Can Build Customer Trust of Chatbots: Make Them Smarter

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Latest Articles

  • Where Do Customer Service and Cybersecurity Intertwine?
  • How Has Technology Helped to Improve Consumer Business Management?
  • The Ultimate 5-step Detox Programme for Contact Centre Health
  • How CX Insights From Automated Tagging of Support Tickets Help Product Managers
  • Stirling Electrical Transforms with BigChange Mobile Working Tech

Customer Service News

  • PCI Pal to Speak at CIO Watercooler Live London
  • TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore
  • Employers Are Stepping Up As 53% of Frontline Colleagues Report Symptoms of Stress
  • New Research Shows Organisations Are Failing to Grasp Customer Interaction Needs
  • Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

Knowledge Base

  • How Email Software Helps Sales Teams Improve Their Relationships with Clients
  • How New York-Based B2B Market Research Companies are Helping Firms Navigate a Post-Pandemic Market
  • What is a Board Portal and How Does it Help with Document and File Sharing?
  • Taking Care of an Elderly Relative: Your Options
  • The Importance of Choosing a Reputable Contractor for Your Home in the UK
  • Crypto Slot Volatilities: The Necessities Gamers Must Know

Manager’s Toolbox

  • What Is Organizational Culture and Why Is It Important?
  • How Can I Improve My Conflict Management Skills?
  • Two Tips for Getting Faster Replies to Your Emails
  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • Telephone Customer Service

  • What’s a Customer Worth?

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • 20 Essential Customer Service Skills

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

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