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CCaaS

2024 Vision: A Year of Experimentation, Data Insights, and Cloud Challenges in the Contact Centre Industry

Harnessing CCaaS and CRM Solutions: What’s the Missing Link?

Customer Connect Expo 2025
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Latest Articles

  • What is International Customer Support Day and When is It?
  • What is Zendesk’s AI-powered Contact Center?
  • How Customer Experience Is Changing in Hospitality
  • 10 Trends Transforming Digital Customer Experience in Banking
  • Return of Touch (RoT) Highlights Growing Demand for Real-Life Experiences

Customer Service News

  • VisitorsCoverage Wins Stevie Award for Outstanding Customer Support
  • The Truth About Klarna’s Backtrack on AI and the Rehiring of Humans
  • Seven-Eleven Tests Robot Delivery Service in Japan
  • The Future of Shopping? 35% of Consumers Turn to AI
  • DoorDash and Wing Bring Drone Delivery to Charlotte

Knowledge Base

  • Technical Indicators Show That Cardano Could Be On the Verge of a Breakout
  • Casino Kingdom’s Growing Popularity in New Zealand – Key Features of the Platform
  • How to Avoid Mistakes When Playing at Hellspin Casino – Tips for Beginners
  • PokieSurf Casino: Free Spins, Bonus Buys and Multipliers: What Really Matters in Online Pokies?
  • 5 Departments Using AI Avatars for Daily Communication

Manager’s Toolbox

  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do
  • What is Lewin’s Force Field Analysis?
  • How to Assess the Development Level of a Team Member
  • Why You Should Always Give People the Option of Meeting with Audio Only

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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