CCaaS

Harnessing CCaaS and CRM Solutions: What’s the Missing Link?

Latest Articles

7 Ways to Elevate CX in Banking
Reduce Work Friction in Call Centers, and You’ll Ease the Agent Turnover Crisis
Forrester Finds AI Used in Marketing by Two-Thirds of B2B Brands
Calabrio Named an Exemplary Vendor in Ventana Research Buyers Guide 2023: Agent Management
Silencing the Noise: Unveiling the Impact on Contact Centre Agents and Brands

Customer Service News

Cirrus Releases Game-Changing Upgrade to Their Contact Centre Platform
New Calabrio Research: AI Will Impact Customer Service Agents, but Not How We Anticipate
Angloco Fights Job Management Fires with BigChange Field Service Tech
Sabio Group’s Genesys Cloud Customer Experience Community Day: A Recap
Conduent CX Research Finds Strong CX Fundamentals Are Essential in the Consumer Relationship

Knowledge Base

Best Business Ideas for Your Project in 2024
How to Choose a Help Desk Software for Technical Support?
Meet a Real Breakthrough—Pin-Up Aviator, a Slot That Challenges Everyone
How Online Casinos Set the Gold Standard in Digital Customer Service
Rewriting the Learning Process: How Essay Writing Apps are Shaping the Future of Academics

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
20 Essential Customer Service Skills
101 Inspirational Customer Service Quotes
Customer Service Facts