Call Recording

Tips for Implementing a Call Center Quality Monitoring Solution

Latest Articles

How Has Technology Helped to Improve Consumer Business Management?
The Ultimate 5-step Detox Programme for Contact Centre Health
How CX Insights From Automated Tagging of Support Tickets Help Product Managers
Stirling Electrical Transforms with BigChange Mobile Working Tech
Could ChatGPT Herald the Next Stage for CX AI Adoption?

Customer Service News

TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore
Employers Are Stepping Up As 53% of Frontline Colleagues Report Symptoms of Stress
New Research Shows Organisations Are Failing to Grasp Customer Interaction Needs
Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth
Sabio Group Expands Into the Nordic Region and Strengthens Genesys Capability

Knowledge Base

How New York-Based B2B Market Research Companies are Helping Firms Navigate a Post-Pandemic Market
What is a Board Portal and How Does it Help with Document and File Sharing?
Taking Care of an Elderly Relative: Your Options
The Importance of Choosing a Reputable Contractor for Your Home in the UK
Crypto Slot Volatilities: The Necessities Gamers Must Know
Easy Ways to Announce the Opening of a Second Business Location to Your Customers

Manager’s Toolbox

What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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