Call Recording

Tips for Implementing a Call Center Quality Monitoring Solution

Latest Articles

How to Increase Customer Satisfaction in Retail
What’s the Best Way to Increase Customer Retention?
10 Ways New Companies Can Build Brand Trust in 2022
Starting a Successful Business Requires a Great Looking Website
7 Demand Planning Tools and Techniques to Maximise Contact Centre Performance

Customer Service News

Listen, Respond, Say Sorry – Food Delivery Customers Reveal How to Make It Right
PCI Pal Launches Open Banking Payments for Contact Centres
What Makes Cape Town Attractive to the International BPO Industry
Learnship Launches Sprint to Make Customer Care Professionals Fluent in English in Record-Breaking Time
HammerRTC for Amazon Connect Now Available

Knowledge Base

10 Reasons Why You Should Use Video Ads to 10 X Your Customer Service
How to Provide Customer Self-Service on Your Website
How University Skills Can Lead to Outstanding Customer Service
Can Customers Win the Jackpot Without Being Skillful?
6 Rules to Communicate with Customers More Effectively

Manager’s Toolbox

What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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