Call Recording

Tips for Implementing a Call Center Quality Monitoring Solution

Latest Articles

Unifying the Customer Experience: The Key to Customer Service Success in Banking
How Media Brands Can Keep Viewers ‘On Track’ During the Olympics and Beyond
How Unified Communications Can Help Improve Customer Service
What Is Customer Intelligence and How to Use It to Drive Customer Loyalty
Choosing the Right Call Center Scripting Tool and Its Impact

Customer Service News

McDonald’s Appoints Manu Steijaert as Global Chief Customer Officer
Free Webinar: Changing QA & Coaching – Forever!
Free Webinar: Redefining Customer Support Experiences
PCI Pal Announced as a Finalist in the 2021 Cloud Excellence Awards
BigChange Network Gives SES Home Services Fast Track to Expansion

Knowledge Base

How Businesses Can Use Instagram for Customer Service
Chatbots, Influencers and More: How Businesses Can Use Twitter
Tips For Improving Customer Services in The Hospitality Industry
The Best Natural Language Processing (NLP) Solutions Providers
Company Management Processes for Instant Growth
5 Ways to Perfect Your Customer Experience Strategy

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
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Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?