Call Recording

Tips for Implementing a Call Center Quality Monitoring Solution

Latest Articles

Preparing For Life After COVID-19 – Starting With Your Employees
Engage Your Workforce to Make Collaborative Content
Customer Service in CRM: Strengthen Your Business Using CRM Software
4 Essential Tips for Customer Service in the Medical Industry
What is a Ticketing System in Customer Service?

Customer Service News

The Biggest Challenge for Companies: Lack of Customer Knowledge
PCI Pal Appoints Mufti Monim as New CTO
Spark NZ Selects Calabrio as Part of Unified Front Line Initiative
TieTa Relaunches to Take the Stress Out of Customer Service
Vivantio Launches New Service Management Product Suite to Serve Growing B2B Service Firms

Knowledge Base

6 Tips to Help You Scale Your SaaS Startup
Improve Your Company’s Online Visibility With These Helpful Steps
The Step-by-Step Of Using LinkedIn to Generate Inbound B2B Leads
Free HR Software Is a False Economy, Here’s Why…
Everything About Local Citations You Need to Know
5 Tips for Hosting a Successful Virtual Company Event

Manager’s Toolbox

Two Tips for Getting Faster Replies to Your Emails
50 Persistence Quotes that Inspire and Motivate
Are You Turning Into Your Old Boss?
Customer Needs: A New Approach to Differentiation
Why Overly Lean Organizations Are Less Resilient

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

20 Essential Customer Service Skills
Telephone Customer Service
101 Inspirational Customer Service Quotes
Customer Service Facts
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
What’s a Customer Worth?