Call Recording

Tips for Implementing a Call Center Quality Monitoring Solution

Latest Articles

Why Data Protection Tools and Training are Essential for Customer Service Professionals
How Black Friday Success Hinges on Memorable Online Experiences
How Cleanliness Affects Customer Service
The Great AI Paradox for Contact Centre Agents
How to Treat Your Customers Right: 4 Pro Tips

Customer Service News

Burry Sealants Expands with Mobile Workforce App Roll-out
BigChange Pay Brings Instant Doorstep Payment for Jobs
EB Gas Boosts Engineer Productivity by 20 Percent with BigChange
Unleashing CX in Amsterdam – A Round-up
Foundever and Zenarate Announce Strategic Partnership to Revolutionize Customer Experience Training

Knowledge Base

Top 10 Best Shipping Options for Small Businesses in 2024
Maximizing Efficiency: Integrating Paystub Generators with Accounting Software
Pay-Per-Head Providers in the Online Sports Betting Industry Explained
IT.COM Presents: Master Class on Domain Name Registration
Beyond Traditional Warehouse Solutions

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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