Call Recording

Tips for Implementing a Call Center Quality Monitoring Solution

Latest Articles

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
CCI Kenya on the Importance of Effective Training and Development for Contact Centre Staff – With Rishi Jatania
Simplify Your Contact Centre Management With CTI Integration for Dynamics CRM
Handling Customer Complaints: Waitstaff’s Essential Guide
How to Give Support to Vulnerable Customers: Essential Tips and Guide

Customer Service News

Introducing Claude: The New AI Assistant for Contact Centers
Calabrio Appoints New CTO to Spearhead True-Cloud AI Innovation
SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider
Sigma Connected Recognised as a Top UK Employer by the Sunday Times
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation

Knowledge Base

How Customer Support Can Boost Player Engagement in Online Casinos
The Future of 3D Game Art Styles: Emerging Trends and Technologies to Watch
6 Career Support Resources That Can Help You in Your Job Search
Can You Improve Your Firm’s Approach To Internal Emails?
Simplified Data Management: A Step-by-Step Guide to Streamlining Your Business Operations

Manager’s Toolbox

What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?
Two Tips for Getting Faster Replies to Your Emails

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

Telephone Customer Service
What’s a Customer Worth?
Action Ideas to Deal with Difficult Customers
Dealing with Customer Complaints – B.L.A.S.T.
20 Essential Customer Service Skills
101 Inspirational Customer Service Quotes
Customer Service Facts