Mercatus Outsourcing has partnered with Voiso to strengthen its customer engagement capabilities across the EMEA region, combining operational expertise with AI-powered contact center technology.
With around 100 employees and clients across EMEA, Mercatus provides outsourced customer and technical support (L1 & L2), IT, and digital services. By integrating Voiso’s AI-driven platform, the company can now deliver a complete omnichannel communication and lead generation solution — uniting voice, messaging, and CRM integration within one interface.
“Voiso empowers us to deliver scalable, data-driven communication solutions that elevate every customer experience,” said Trayan Trayanov, Founder and CEO of Mercatus Outsourcing. “With this integration, we’re able to support our clients with tools that increase performance, accelerate conversions, and create measurable impact.”
Boosting Growth and Customer Satisfaction
The partnership supports Mercatus’ strategic goals of driving revenue growth, improving customer satisfaction, and expanding its market presence. As a Voiso Reseller Partner, Mercatus is leveraging the platform’s AI-powered dialer, omnichannel routing, and analytics to help clients enhance engagement, speed up response times, and manage large-scale operations more efficiently.
Early results show measurable improvements, including faster onboarding, expanded market reach, and new customer acquisitions across multiple sectors.
A Shared Vision for the Future of BPO
According to Martin Kalinov, Chief Executive Officer at Voiso, the collaboration reflects a shared commitment to innovation in the BPO industry:
“Mercatus represents the new generation of outsourcing providers — agile, data-driven, and customer-obsessed. Together, we’re creating a model where every conversation counts.”
Voiso’s platform provides Mercatus with a scalable, reliable foundation for high-volume operations while maintaining quality and transparency. Seamless CRM integration also enables personalized and efficient communication across distributed teams.
Looking Ahead: Building the Future of CX
Both companies view this partnership as the start of a broader collaboration. As demand for intelligent, cloud-based communication continues to rise, Mercatus and Voiso plan to co-develop new service offerings for emerging EMEA markets — combining Voiso’s technology innovation with Mercatus’ operational depth.
“Outsourcing providers like Mercatus are critical to how global brands scale customer experience,” said Gregor Potočar, Chief Revenue Officer at Voiso. “Our goal is to empower them with the same tools and intelligence used by the world’s most advanced contact centers — without the complexity.”
More details can be found at https://mercatusoutsourcing.com and https://voiso.com.
