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Knowledge Base

How Digital Invoices Enhance Customer Interactions

How Does Having Customer Support Affect a Company’s Marketing?

The Role of Financial Operations in Enhancing Customer Service: Why It Matters

How SEO Can Enhance Customer Experience

AI’s Picks: The Ultimate Top 10 Gifts for Men in the Corporate World

The Power of Expertise: How Specialized Recruiters Elevate eCommerce Businesses

How To Record a Business Webinar

Doing market sizing like a pro – and why should businesses prioritize it?

How to Optimize Images for a Website

Financial Planning for Retirement: Overcome Psychological Barriers to Saving

Tips on How to Improve Photos for Social Media and Websites

What Is IT Infrastructure Management Services? Why Your Business Needs It

Scalability in the Cloud: How Businesses Can Grow without Boundaries

Cost-Benefit Analysis of Cloud Services—When Does a Move to the Cloud Make Financial Sense?

7 Steps for Transitioning to a New Business Banking Provider

Maximize Your Trading with Secure Forex Expert Advisors: Ensuring Safety and Efficiency

Why Small Businesses Should Prioritize Real Phone Numbers and Addresses

Order Fulfillment Mistakes Your Business Must Avoid

Proving Liability in Dog Bite Cases: What You Need to Know

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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