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Knowledge Base

Top Web Development Companies in Vietnam for Your Consideration

5 Ways to Promote Employee Cybersecurity Awareness Training

Full Review of GW Casino in Australia: From Registration to Client Assistance

Enhancing Customer Experience Through Multilingual Support: The Role of Professional Translation

Funding Options for Your Customer Service Operation

Winning Customer Service: How Online Casinos Can Enhance Player Experience

Enhancing Customer Service Through Compliance and Safety Measures

Tech Innovations Driving the iGaming Growth – From Blockchain to Security

Exploring 1Win: Comprehensive Review for Nigerian Bettors

Art in Games: How Video Games Inspire Creativity and Imagination

Key Performance Indicators for Online Casino Success

Essential Intranet Features for Boosting Employee Engagement

How Recurring Revenue Management Software Supports Predictive Revenue Growth

How to Use a Continuous Improvement Board to Boost Team Efficiency

How to Calculate Damages After an Auto Accident in Missouri

Improbable Comebacks in American Soccer History

Sound Design in Slot Games: The Unseen Element That Shapes Player Experience

How Excellent Customer Service Can Lead to Smoother Settlement Agreements

Navigating Insolvency: How Customer Service Can Support Affected Clients

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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