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Knowledge Base

How to Improve Gaming Skins Customer Service

Leveraging Software Development Services for Companies: Why Vietnam?

Pocket Option Affiliate Panel: Maximize Your Earnings

The Impact of Legalized Gambling: Good or Bad for Society?

Exploring the Psychological Factors That Influence Player Behavior in Gaming and Betting

The Importance of Mobile Optimization in Digital Marketing

Ethereum Co-Founder Wants to Advance a More Decentralized and Cooperative Network

AI Consulting Services: Tailoring Artificial Intelligence Solutions for Competitive Advantage

Cultural Intelligence in Customer Service: Serving a Global Audience

How to Provide Excellent eSports Customer Service and Support

Finding Reliable Website Developers for Your Project

How a 3D Video Animation Company Can Bring Your Vision to Life

Turning Hesitation into Success: My Journey with CrowdIgnite for Real Instagram Growth

Expert Insights into CPA Marketing: Tips from the G.Partners Blog

How NuxGame Helps Online Gaming Platforms Succeed

The Best Online PDF Converters for All Your Document Needs

How to Enhance Customer Service in Online Platforms

Why Pocket Pokies Casino Is the Real Deal for Online Pokies Real Money

How Server Colocation Supports Sustainability Goals in IT

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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