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Knowledge Base

How Good Is Nintendo Support and How Do I Contact Them?

What Happens if You’re Injured as a Pedestrian in a Duluth Car Accident?

Legal Tech Tools Transforming Small Law Firms in 2025

Eye Health for Professionals: Tips for 2025 and the Digital Age

The Different Types of Crypto Investors: What Makes Them Different and Which One Are You?

How Discovery Phase Enhances the User Experience in Mobile Apps

Why Every Law Firm Needs Legal Practice Management Software

What Are the Best Practices for Handling Sensitive Customer Service Claims?

7 Ways Customer Retention Impacts Financial Growth

What is Automation Testing and Why is it Important?

Smart Building Platforms for Facilities Management: Streamlining Operations and Maintenance

Top 9 Ways to Keep Your Customer Support Team Motivated

Winning Over New Players: Best Practices in Casino Customer Support

Walking Through Art and Culture – Exploring Roosevelt Row in Phoenix

Preventing Wrinkles: Why Tox Is the Ultimate Anti-Aging Treatment

Which eSIM Provider Has the Best Customer Support?

TikTok Bio Generator for Influencers and Creators

Is Sky Crown Legit? Security and Licensing Explained

Facial Recognition Promises to Fight Soaring Retail Theft

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Customer Connect Expo 2025
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Latest Articles

  • Three Trends and Predictions for CX in 2026
  • Top 10 Synthetic Data Generation Techniques Ensuring Chatbots Never Fail Their Customers Again
  • Why Customer Service Matters More Than Ever in Logistics and Distribution
  • What Downtime Teaches Us About Efficiency and Customer Experience
  • Target’s “10-4 Rule”: A Step Forward for Customer Experience or a Step Too Far?

Customer Service News

  • Disrupt ’26: Sabio Expands Europe’s Leading CX Programme as AI Moves Beyond the Hype
  • DHL Boosts Operational Efficiency and Customer Communications With HappyRobot’s AI Agents
  • ASAPP Unveils Customer Experience Platform to Power the Agentic Enterprise
  • Sprinklr and SAMY Strengthen Global Partnership to Deliver Next-Gen Customer Experience Solutions
  • Five9 Announces 2025 New Era of CX Award Champions at CX Summit

Knowledge Base

  • Investing in Employee Training: 9 Long-Term Benefits for Businesses
  • Employee well-being: The new cornerstone of exceptional customer service
  • Understanding Digital Customer Service in Online Betting
  • Customer Service Vision and Mission Statements That Teams Actually Use
  • Contact Center Attrition Rate: What It Is and How to Calculate It

Manager’s Toolbox

  • What are the Five Stages of Team Development and Performance?
  • What are the Ten Principles of Reinvention?
  • What Are The Clarkson Principles of Stakeholder Management?
  • What are Deming’s Fourteen Points of Management?
  • Are They Really Listening? How to Find Out and What to Do

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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