GRAIA Team: Sahil Rekhi, Ákos Vécsei, Viktor Gajodi, Vilim Strejček, Marko Martinović (Photo: BOSQAR INVEST)
Bulb Technologies, Geomant, and Buzzeasy have jointly launched GRAIA, a unique Agentic CCaaS and Agentic AI platform.
The platform initiative aims to redefine the AI category by offering a reinvented approach to delivering customer experiences, going beyond simple automation to provide intelligent agents that evolve and adapt to create efficient and adaptive customer interactions.
GRAIA not only offers intelligent automation but also provides tools to measure revenue growth, emphasizing the importance of customer empathy in driving performance.
Marko Martinović, CEO of the GRAIA initiative, said:
“By launching GRAIA we aren’t just joining the AI category, we are redefining it. GRAIA is not another AI product, it is a reinvention of how customer experiences are delivered. We are moving beyond simple automation. With our Agentic CCaaS platform & Agentic AI, enterprises can deploy intelligent agents that act, learn, and evolve, turning everyday customer interactions into efficient and adaptive experiences. This is what happens when deep CX expertise meets next generation GenAI, a scalable, personalized solution designed to fit every business and grow with it”.
The name GRAIA is inspired by the Croatian word “graja,” symbolizing unity in diversity, reflecting the platform’s foundation built on the collective experience of users, agents, and experts.
The companies behind GRAIA employ approximately 250 professionals across various countries, with ongoing commercial deployments in multiple industries.
For more information about GRAIA, visit https://www.graia.ai.
