By deploying a customer service helpdesk solution not only can you service your customers more effectively you may well be able to reduce costs. There are a number of help desk solutions to choose from and careful consideration should be given to the type of application selected.

Yonyx enables you to create interactive troubleshooting guides, or how-to guides that customers can engage with one step at a time, starting from a symptom to the root-cause and the solution. Yonyx interactive guides integrate with your Helpdesk or CRM systems – so if a customer is unable to resolve their issue through self-service, they can create a trouble ticket directly through Yonyx. Such tickets contain the path traversed by customer in Yonyx prior to creation of the ticket.

Helpdesk Institute
This association offers training, certification, benchmarking, research, discounted products, networking and more.

SysAid is a Leading Provider of IT Helpdesk and Customer Service Software solutions. SysAid offers a powerful and dynamic web-based infrastructure solution for the internal and external service desk.