Greyhound, the intercity bus provider, has once again earned high praise for its customer service, landing a 4.5-star rating in USA TODAY’s “America’s Best Customer Service 2026” list.
The annual ranking, produced in partnership with research firm Plant-A Insights Group, evaluated more than 7,100 companies across 45 categories, surveying over 32,000 consumers between September and October 2025. Greyhound was recognized in the Service Provider category under Transit and Airline Services, reflecting recent and real customer experiences from the past three years.
Consumers assessed companies on seven key service pillars
- Friendliness
- Professional competence
- Customer service
- Availability
- Solution orientation
- Speed
- Transparency.
“This recognition speaks directly to what matters most: earning the trust of our passengers,” said Rodney Surber, Chief Operating Officer of Greyhound Lines. “Every day, team members across our operations bring their professionalism, passion, and care to ensure every passenger enjoys a safe, dependable, comfortable, and on-time journey. It’s incredibly rewarding to see these efforts resonate with customers. As we celebrate this accolade, we also recognize that demand for bus travel is rising, and we remain committed to making Greyhound the top choice for long-distance trips by delivering an experience that puts our passengers first and continuously raising the bar for customer service in our industry.”
This latest honor follows Greyhound’s recent placement among the top ten Best Bus Services in the 2025 USA TODAY 10 Best Readers’ Choice Awards — further testament to its customer-first approach.
Greyhound operates as part of Flix North America, the continent’s largest intercity bus network, serving more than 1,600 destinations across the U.S., Canada, and Mexico alongside sister brand FlixBus.
