Community Forum

Standby for the launch of our new forums in 2016!

Latest Articles

Three Ways to Modernize Customer Experience (CX) with AI-Powered Omnichannel Service
How Customer Service Managers Can Measure CX and VOC
Transform Customer Experience by Centralizing Operations in the Cloud
Proactive Holiday Customer Service: 5 Ways To Show Customers You Care
Understanding ISO 18295 for Contact Centers [Full Guide]

Customer Service News

Thoma Bravo Finalizes Verint Acquisition to Build Comprehensive Customer Experience Platform
Cresta Launches Agent Operations Center to Bridge Humans and AI
Greyhound Scores Big in USA TODAY’s “America’s Best Customer Service 2026” Rankings
Kustomer Unveils AI Assistants to Simplify Complex CX Logic
UJET Acquires Spiral to Boost AI-Powered CX Insights and Analytics

Knowledge Base

How Satisfied Are Customers With Amazon?
Six Practical Ways Co-Browsing Helps Support Teams Deliver Outstanding Customer Experiences
5 Ways Small Business Loan Providers Can Elevate Their Customer Service
Investing in Employee Training: 9 Long-Term Benefits for Businesses
Employee well-being: The new cornerstone of exceptional customer service

Manager’s Toolbox

What are the 7 Rs of Logistics?
What Are Whittington’s Four Perspectives of Strategic Management?
What are the Five Stages of Team Development and Performance?
What are the Ten Principles of Reinvention?
What Are The Clarkson Principles of Stakeholder Management?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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