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Customer Loyalty

Customer Loyalty: Never Lose the Personal Touch

Top 10 Customer Loyalty Tips

The Loyalty Question: How to Ensure Your Customers Come Back

Top 4 Customer Loyalty Tips for Retailers

How to Earn and Re-Earn Your Customers’ Loyalty

Ten Ways to Create the “Apple Loyalty Effect” for Your Customers

The Dollars and Sense of Customer Loyalty

What Product Managers Need To Know About Customer Loyalty

Recession Rollercoaster – Variety Is Key for Customer Loyalty

Navigating the Changing Winds – Six Master Strategies to Building Customer Loyalty

Dispelling Customer Loyalty Myths

What Customers Really Want: Five Steps to Customer Loyalty

Get the Everyday Basics Right – Then Work on Customer Loyalty

Five Strategies for Guaranteeing Customer Loyalty

How to Build Customer Loyalty by Making and Keeping Credible Promises

How Job Satisfaction Can Affect Customer Loyalty

Building Loyalty – 5 Steps to Succeeding in Difficult Times

Customer Loyalty Is the Key Measurement for Success

Foundations of Customer Satisfaction and Loyalty

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Customer Service News

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Knowledge Base

  • Things You Need Know About the IELTS Exam
  • 7 Practical Ways to Improve Your Online Customer Service Easily
  • 7 Marketing Courses Every Business Student Should Take
  • Making Your Brand More Memorable (for All the Right Reasons)
  • A Small Business Guide to Protecting Customer Data and Information

Manager’s Toolbox

  • 50 Persistence Quotes that Inspire and Motivate
  • Are You Turning Into Your Old Boss?
  • Customer Needs: A New Approach to Differentiation
  • Why Overly Lean Organizations Are Less Resilient
  • Why Change Gets Resisted

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
ian-miller-proCSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

Editor’s Picks

  • 20 Essential Customer Service Skills

  • Telephone Customer Service

  • 101 Inspirational Customer Service Quotes

  • Customer Service Facts

  • Action Ideas to Deal with Difficult Customers

  • Dealing with Customer Complaints – B.L.A.S.T.

  • What’s a Customer Worth?

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