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"In A Meeting" "In A Meeting" 3.6K  9
Author aroethler  29 Aug 2007 15:06 Latest reply Right Hat  25 Sep 2007 04:12  »»
Call Center versus Relationship Center Call Center versus Relationship Center 2.3K  2
Author cmolen  20 Aug 2007 13:01 Latest reply ayaree  20 Aug 2007 16:13  »»
GROUP CUSTOMER SERVICE EMAIL - FOR ORDERS ?? GROUP CUSTOMER SERVICE EMAIL - FOR ORDERS ?? 3.1K  5
Author patilint  15 Aug 2007 06:47 Latest reply ayaree  20 Aug 2007 19:04  »»
Training for Service Managers Training for Service Managers 1.8K  0
Author ltunkara  13 Aug 2007 06:42 —    
I need Advice from Call Center Management and or Supervisors I need Advice from Call Center Management and or Supervisors 3.7K  8
Author penocea1  30 Jul 2007 16:58 Latest reply mcastuera  24 Aug 2007 09:28  »»
Relationship Marketing -Please post your answers as you are a customer Relationship Marketing -Please post your answers as you are a customer 3K  5
Author harindra  30 Jul 2007 02:13 Latest reply ayaree  2 Aug 2007 17:49  »»
Challenges with live chat Challenges with live chat 2.7K  4
Author raquino  26 Jul 2007 16:10 Latest reply patilint  1 Aug 2007 09:45  »»
email notification - announcement of new manager (promotion)???? email notification - announcement of new manager (promotion)???? 2.3K  2
Author jcbanks  24 Jul 2007 13:02 Latest reply ayaree  25 Jul 2007 19:37  »»
How do you forecast  "Customer satisfaction Index"? How do you forecast "Customer satisfaction Index"? 2K  1
Author mks_krish  24 Jul 2007 10:34 Latest reply ayaree  25 Jul 2007 20:07  »»
Do customers use all features of telecom equipments? Do customers use all features of telecom equipments? 2K  1
Author mks_krish  23 Jul 2007 09:32 Latest reply ayaree  26 Jul 2007 17:49  »»
Training CSRs on the art of communicating with Customers (email, Phone, diff situations) Training CSRs on the art of communicating with Customers (email, Phone, diff situations) 2.9K  3
Author phmara  18 Jul 2007 10:27 Latest reply grims  25 Sep 2007 16:05  »»
CS Best Practices Implementation / Certification CS Best Practices Implementation / Certification 1.9K  0
Author phmara  18 Jul 2007 10:22 —    
Enterprise telecom Company - IP telephony - Customer Support Enterprise telecom Company - IP telephony - Customer Support 2K  0
Author mks_krish  16 Jul 2007 18:43 —    
Shift planner Shift planner 2.3K  2
Author jhitar  16 Jul 2007 06:48 Latest reply Pankaj  14 Aug 2007 07:58  »»
icebreakers/team building icebreakers/team building 2.9K  2
Author jcbanks  9 Jul 2007 12:53 Latest reply ayaree  13 Jul 2007 23:13  »»
What exactly is Customer service?? What exactly is Customer service??  2 11K  27
Author gabbie  9 Jul 2007 00:58 Latest reply sherry  4 Jan 2008 21:10  »»
Comment on Leonard Bucholtz article Comment on Leonard Bucholtz article 1.8K  0
Author tpe25  8 Jul 2007 20:14 —    
Customer Loyalty Customer Loyalty 3.6K  4
Author sammieg  6 Jul 2007 00:22 Latest reply Franknsr  10 Oct 2007 19:19  »»
Rank these CS books in order Rank these CS books in order 1.8K  0
Author livelovecare  5 Jul 2007 11:41 —    
Good Customer Service - Stats Good Customer Service - Stats 3.7K  3
Author Lucy Sleigh  4 Jul 2007 03:32 Latest reply Lucy Sleigh  6 Jul 2007 07:32  »»
Customer Service Manual Customer Service Manual 3.8K  6
Author rexdi  3 Jul 2007 19:47 Latest reply binumat  26 Jul 2007 08:21  »»
trainings for Frontline Customer service officers?? trainings for Frontline Customer service officers?? 2.4K  2
Author saisquoi  28 Jun 2007 00:18 Latest reply matt100  4 Jul 2007 10:41  »»
Guide Lines for a customer care line for Loyal customers. Guide Lines for a customer care line for Loyal customers. 2.7K  2
Author harindra  26 Jun 2007 22:36 Latest reply harindra  4 Jul 2007 22:21  »»
Customer Service training follow up Customer Service training follow up 1.8K  0
Author dmcavinchey  19 Jun 2007 03:06 —    
Suggestion for Customer Service Training Suggestion for Customer Service Training 3.2K  1
Author anniejohn  18 Jun 2007 09:49 Latest reply rexdi  18 Jun 2007 22:31  »»
Visual Recognition Visual Recognition 2.7K  5
Author Mondie  11 Jun 2007 07:11 Latest reply ayaree  15 Jun 2007 21:57  »»
What are they called..? What are they called..? 2.4K  4
Author anniejohn  10 Jun 2007 07:14 Latest reply ayaree  19 Jun 2007 20:35  »»
recommended resources on customer service? recommended resources on customer service? 2K  0
Author kirklott  30 May 2007 16:06 —    
High Level CS Admin for Manufacturing Company High Level CS Admin for Manufacturing Company 2.4K  0
Author fshagan  30 May 2007 15:34 —    
Most Rewarding Customer Service Experience Most Rewarding Customer Service Experience 4.3K  3
Author ayaree  26 May 2007 20:20 Latest reply ayaree  26 Jun 2008 19:07  »»

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