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Training CSRs on the art of communicating with Customers (email, Phone, diff situations)

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#1   Posted: 18 Jul 2007 10:27

Hi Guys,
I'm presently looking for an organisation that could provide some
training to our Customer Service Rep in order to improve their skills in
communicating with our customers (phone, emails, how to handle diff.situations). We'd like them to follow the best practices in that domain and
we'd like to ensure that they all have the same level of knowledge in that domain. I'm interested in knowing who are the major players in the training
industry that can provide me this service. I am located in Montreal, Canada.

Thx a lot!

Neil Wilkins
#2   Posted: 23 Jul 2007 01:59


I am not sure who are the major players are in Canada however we have designed and delivered similar programmes in customer excellence.

Feel free to drop me an email at or click here to visit our website.

Wishing you every success.


#3   Posted: 21 Sep 2007 09:58


We are experts in the call center industry on the people side, providing live, customized, experiential training. Visit our site at and/or email me at and we'd be happy to provide more information.


#4   Posted: 25 Sep 2007 16:05

Hi We are a University calling center in MO who is interested in finding out more about your training needs and preferred formats. Please advise - my email address is Thanks!

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