Call center software is a vital part of any customer service operation. It enables companies to manage, monitor and automate aspects of their customer interactions, from initial contact through to after-sales support. Call center software can offer a number of benefits for businesses, including improved customer service, increased efficiency, better decision-making and greater scalability. In this section you will find the leading call center software providers.
Calabrio is a trusted ally to leading brands in 100s of countries around the world. The digital foundation of a customer-centric contact centre, our Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your agents as brand guardians.
We maximise agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fuelled analytics, automated workforce management, and personalised coaching.
Only Calabrio ONE unites workforce optimisation (WFO), agent engagement, and business intelligence solutions in a true-cloud, fully integrated suite that adapts to your business.
Call Adapt Suite is a digital soundboard application and process automation tool designed for contact centers. Powered by smart audio technology, Call Adapt software gives your agents the ability to converse naturally with customers in real time using programmed keyboard shortcuts. Call Adapt integrates with your existing dialer system and handles all types of scripted calls. Our solution enables your agents to achieve total call compliance, reduce time spent on repetitive tasks and improve customer experience through perfect pitch delivery.
Our team has 20+ years in software development, call center management and soundboard technology. We are committed to providing the most cost-efficient, customizable calling solution in our industry.
KPS – Knowledge Powered Solutions
At Knowledge Powered Solutions, our team works to provide Knowledge Management Software to businesses across the globe, greatly improving the level of quality customer service that they are able to provide. KPS also work to deliver operational efficiencies to many organisations across a range of industry sectors.