Keeping up to date with the world of call centers and call center management has never been easier. There are many respected publications available and subscription prices vary from expensive to free of charge.
Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!
CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.