Call Center Publications

Keeping up to date with the world of call centers and call center management has never been easier. There are many respected publications and magazines available and subscription prices vary from expensive to free of charge.

Call Centre Management Association (CCMI)

The CCMA (Call Centre Management Association), as the longest established contact centre industry body has been dedicated to supporting contact centre leaders.


ICMI helps contact centers to achieve their goals and equips them for the future.

Call Center Journal

The Call center Journal aims to be the leading magazine and resource for call center professionals.