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Call & Contact Center Expo 2024

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Latest Articles

8 Benefits of Using AI in Call Centers
Understanding Customer Advisory Boards: Are They Essential?
How to Unlock Your Agent’s Potential
How to Ensure Your Contact Center Does Not Breach Privacy Rules
How To Improve Customer Service for Courier Services

Customer Service News

UK Consumers Call on AI to Save “Broken” Customer Service as Businesses Fail on Expectations
Global Microsoft Outage Sparks Customer Service Crisis in Multiple Industries
CallRail Launches AI Powered Convert Assist for Personalized Conversations
Sinch AI: Pioneering Intelligent Customer Engagement
SuccessKPI and ConnectGen Launch Tool to Enhance CCaaS Deployment

Knowledge Base

How Can Technology Improve Business Operations?
Creating a Culture of Safety: Integrating Industrial Hygiene and Emergency Management
How to Improve Customer Service & Build Brand Loyalty
The Role of Technology in Modern Employee Recognition Programs
Using Influencer Marketing to Boost Sales and Customer Trust

Manager’s Toolbox

What Are the 10 Principles of Urwick?
What Is the BCG Matrix and How Do I Use It?
What is the Hofstede Model of Organization Culture?
What Is Organizational Culture and Why Is It Important?
How Can I Improve My Conflict Management Skills?

About CSM

Customer Service Manager (CSM) is the leading resource for Customer Service Managers and professionals. With more than 20,000 members in 57 countries, we are dedicated to helping improve customer service worldwide!

CSM is edited by Ian Miller. Please contact us with your comments, questions or suggestions.

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