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If you’ve been running your own website for a while, then it might be worth taking a closer look at your web host and make sure that everything is up to scratch, and that you are getting the service that you’ve signed up for. There are hundreds of different web hosts operating from all over … Read more
Today’s customers demand a great customer experience and will not settle for anything less. Here are ten ways to make it happen..
Leaders understand that to achieve goals, it’s important to have everyone working in unison. If they all have different goals, the only result you’ll get is chaos. Here are four reasons why teamwork makes the dream work. The Sum is Greater Than the Parts If the team has a common objective, everyone should be working … Read more
How are you tracking customer satisfaction levels with your customers? Are you asking whether they are satisfied? If so, you are probably not getting a true answer..
Bill Hogg looks at the specific thought processes that a leader uses to transform a team from average to awesome..
Bill Hogg looks at some key motivation methods that you can use with your team right away..
Being a leader is not the same as being a manager. Let’s consider how to become a better leader—especially for those who are not lucky enough to be born leaders..
Leadership capacity is more than simply skill development; it’s about performance, growth, transformation and change..
Most change initiatives fail. This is a fact that too few leaders truly understand. Change is never easy. People are resistant to it and people will not just change because you tell them to. All it takes is one leader who wants to make their mark on a company to leave a sour taste, and … Read more
Companies that truly want to grow need to focus on improving their relationships with customers and providing an experience that will get customers talking..
Management must trust their staff enough to establish guidelines with a degree of autonomy and flexibility when it comes to making decisions..
Continuously changing and improving the customer experience will help you develop deeper customer relationships over time..
Providing good customer service just isn’t enough anymore. Encourage your team to take customer service from bland and boring to knock-your-socks-off spectacular with these five tips..
Your customers are not loyal. The truth is that 75% of your customers would gladly do business with the competition—because companies have not created the emotional connection that creates customer loyalty and advocacy..
More and more organizations are recognizing just how important a deliberate and intentional customer-focused culture is, but few companies do it well. Here are 12 simple steps to ensure your organization is maximizing this important competitive advantage..
Here is a simple 4-step formula to help your team remember how to GIVE exceptional customer service each and every time they interact with customers. These guidelines work whether you are dealing with a customer for the first time or whether it is a repeat visit..
Some simple rules that apply to internal and external customers.
A good response to a customer complaint ensures you’ll receive that complaint only once.