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Live chat system with MSN, AIM, YIM, ICQ support Live chat system with MSN, AIM, YIM, ICQ support 2.2K  1
Author Serge Markovich  24 May 2007 01:22 Latest reply AlanKain  5 Jul 2007 13:22  »»
new position new position 4.1K  6
Author Brian225  17 May 2007 19:06 Latest reply ayaree  16 Jun 2007 20:38  »»
Career Plan Career Plan 2K  2
Author fmanetti  14 May 2007 05:44 Latest reply fmanetti  17 May 2007 06:18  »»
Front Line staff Greetings Front Line staff Greetings 2.8K  5
Author jami  14 May 2007 04:48 Latest reply pat9127  21 May 2007 18:19  »»
advice on management advice on management 2.8K  4
Author duran2grl  9 May 2007 22:25 Latest reply ayaree  19 May 2007 17:06  »»
WHERE DOES CUSTOMER SERVICE BELONG? WHERE DOES CUSTOMER SERVICE BELONG? 8K  5
Author patilint  9 May 2007 12:23 Latest reply gabbie  8 Jul 2007 01:12  »»
need help on key tasks of a CSM need help on key tasks of a CSM 2.4K  1
Author rs68  3 May 2007 08:26 Latest reply patilint  3 May 2007 08:39  »»
Internal Interviews Internal Interviews 2.3K  2
Author Mondie  30 Apr 2007 04:40 Latest reply patilint  30 Apr 2007 06:46  »»
customer service email solution customer service email solution 2.2K  1
Author gixxer  25 Apr 2007 18:57 Latest reply patilint  26 Apr 2007 05:20  »»
Negative CSR Negative CSR 2.8K  5
Author Ana1111  18 Apr 2007 16:32 Latest reply ayaree  11 May 2007 22:27  »»
Nervous CSR (Advice needed) Nervous CSR (Advice needed) 3.6K  8
Author gorby  18 Apr 2007 10:46 Latest reply ayaree  11 May 2007 22:30  »»
Call center info Call center info 1.9K  0
Author tperhach  18 Apr 2007 08:47 —    
I need a professional and personal opinion on call center greetings I need a professional and personal opinion on call center greetings  2 5K  16
Author penocea1  8 Apr 2007 05:34 Latest reply TheElf  7 Aug 2007 02:57  »»
Customer Service scenarios study for Miami University Customer Service scenarios study for Miami University 3.5K  4
Author donreek  4 Apr 2007 14:01 Latest reply naranja99  21 Apr 2007 13:01  »»
Three Customers In One Three Customers In One 2.7K  4
Author ddurandx147  2 Apr 2007 19:30 Latest reply Parag  23 Apr 2007 03:56  »»
what does respect really mean? what does respect really mean? 6K  8
Author Tech  30 Mar 2007 06:21 Latest reply danielbechara  2 Jul 2007 12:00  »»
Establishment of a Customer Services Department in an EPCC Compnay for Oil and Gas Sector Establishment of a Customer Services Department in an EPCC Compnay for Oil and Gas Sector 2K  0
Author msafdar  29 Mar 2007 00:52 —    
List of top customer service companies? List of top customer service companies? 4.2K  11
Author kirklott  28 Mar 2007 09:03 Latest reply InstantReply  5 Jul 2007 16:44  »»
How many times do we need to say "I'm Sorry" to a customer? How many times do we need to say "I'm Sorry" to a customer? 3.8K  8
Author Tech  24 Mar 2007 03:13 Latest reply ayaree  1 Apr 2007 15:27  »»
I need customer service professionals, especially managers!!! I need customer service professionals, especially managers!!! 3.3K  7
Author taniakim  21 Mar 2007 16:02 Latest reply lthompson  25 Jun 2007 08:48  »»
types of crm types of crm 2.3K  4
Author vgs_bharathi  21 Mar 2007 03:34 Latest reply stjones  2 Apr 2007 01:55  »»
trends in customer service trends in customer service 1.9K  0
Author reelbio  19 Mar 2007 11:46 —    
Hello from Redmond, WA Hello from Redmond, WA 2.3K  3
Author Hennes  8 Mar 2007 10:26 Latest reply ayaree  1 Apr 2007 15:56  »»
looking for people interested in participating in usability studies for Oracle and Autodesk looking for people interested in participating in usability studies for Oracle and Autodesk 2K  0
Author taniakim  6 Mar 2007 14:53 —    
Leveraging customer service through information communication technology Leveraging customer service through information communication technology 2K  0
Author owemijones  27 Feb 2007 10:34 —    
Customer Service scenario Customer Service scenario 2.6K  2
Author dosmst  26 Feb 2007 04:32 Latest reply ayaree  2 Mar 2007 20:14  »»
Dealing with Verbal Abuse Dealing with Verbal Abuse 3.5K  4
Author billgehl  19 Feb 2007 03:46 Latest reply patilint  14 Mar 2007 06:37  »»
Benchmarking staff retention within Customer Service Benchmarking staff retention within Customer Service 3.3K  8
Author kroberts  14 Feb 2007 07:26 Latest reply ayaree  11 May 2007 20:55  »»
Vague Questions from Posters Vague Questions from Posters  2 6.3K  16
Author ayaree  11 Feb 2007 17:40 Latest reply ayaree  2 Apr 2007 17:29  »»
New Customer service Management New Customer service Management 7K  6
Author rsm35mil  8 Feb 2007 07:47 Latest reply soni  20 Feb 2007 03:11  »»

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