As we continue to find businesses integrating automation and AI into their customer service models, it’s important to discuss how they must maintain some level of authenticity so that their clients feel like they can trust this business.
This is where programs like AI Detector scanners come into play. This technology is designed to scan text and in some cases images to learn whether or not these responses are generated by AI or human customer service agents.
We live in a world where most people are engaging and connecting with businesses as well as friends online more so than in real life. This holds true with a customer service industry as well. We are starting to see more chatbots be implemented as a means to reduce the costs involved with hiring a human customer support team. While we still have a need for human beings in the support system, AI can take over some of the positions and can be utilized more effectively for basic frequently asked questions and scenarios like that.
What is an AI detector?
An AI detector is a piece of artificial intelligence software that is programmed to scan images and text to determine if artificial intelligence or a human being created the. This program is easy to learn so that you can implement it in any industry and we are often finding customer support teams using it to determine how much artificial intelligence is being used within the customer support industry.
This piece of artificial intelligence software basically scans the text from your agents to see if it feels the patterns are there making it more than likely to be an AI response. this program has consumed a lot of human data and AI data to get to the point where it can quickly recognize whether a piece of text is a piece of artificial intelligence or a human crafted response.
An AI detector can help your business ensure that customer service teams are not overly relying on AI copy and responses. Since you want to build trust in your customer support team with those customers who reach out for support it’s imperative that you have a healthy balance of human-based interaction and artificial intelligence interaction with those clients who reach out for support.
An AI detection program can scan text for patterns to determine whether or not a customer service rep is using the AI text more often than their own text. This allows you to see how personalized the support is behind the scenes when customer support is dealing with clients’ inquiries. This allows you to oversee the use of artificial intelligence and a manner that you’ve had your customer support agents agree to utilize it.
Having an AI detection program also helps you maintain the trust and build upon that trust with current and future clients. The key is to use AI to make your customer support team’s life easier but not to replace the human element of customer support within your business.
While some businesses may want to use AI to replace human beings, that is their ability to do so but if you are a business who wants to make sure that there’s a healthy balance of artificial intelligence assistance and human assistance then this AI detector program is capable of maintaining that goal that you have within the customer support team.
Using Ai and customer support isn’t a negative thing overall, because it can be used to help alleviate the frequently asked questions so that your customer support team is available for the more in-depth customer support needs of your clients. AI can help the workflow streamline better with your team so that it can have a start to finish flow where you start the conversation with AI and AI can automatically send a support ticket to a human being if it needs to be elevated to that point.
AI can save a lot of time in the tedious process of being a customer service tech so that your customer service support team feels like they’re actually being challenged to utilize their skills to help customers feel as though you care about their business and their happiness with your product or service.
If you use AI too much within the customer support industry you may find that your clients go elsewhere because they are tired of being told the same cookie cutter responses. This is why having an AI detector program to scan agents’ responses to clients is imperative. This allows you to maintain that ethical standard of not having only artificial intelligence handling customer support.
At the end of the day it is completely up to you how much artificial intelligence you want to use within your customer support team but we hope you will use this information as a means to use AI detectors to scan agents conversations to make sure that they are upholding the ethical standards you wish them to uphold based on their terms of agreement with employment.
