Pepper Humanoid Robot © SoftBank Robotics
Forget science fiction—robot helpers are now a regular part of customer service.
Organizations—from hospitals to local diners—are using the new technology to enhance how they work and how customers feel. It’s changing the way people and machines work together.
Two shining examples of humanoid robots making waves in customer service are Mirokaï and Pepper. Let’s get to know them..
Mirokaï
Developed by Paris-based startup Enchanted Tools, Mirokaï is not just a humanoid robot; it’s a technological marvel wrapped in storytelling magic. Inspired by anime, Mirokaï features a friendly, expressive face and a unique backstory. According to Enchanted Tools’ creative team, Mirokaï hails from space, designed to foster human connections and understanding. This imaginative narrative makes Mirokaï feel more like a companion than a machine.
Mirokaï, humanoid robot © Enchanted Tools
Key Features of Mirokaï
- Advanced AI Conversations
Mirokaï uses multiple AI models for natural, fluid conversations. It understands its surroundings through sophisticated vision language models while maintaining strict privacy compliance.
- Patented Movement System
What sets Mirokaï apart is its omnidirectional ball for smooth, silent navigation. Perfect for environments like hospitals or retail stores, this feature ensures seamless movement without disruption.
- Expressive Interactions
Equipped with a face projection system and movable ears, Mirokaï can adapt its expressions, making interactions more engaging and intuitive.
- Versatility in Applications
Mirokaï is built to excel in various roles. It assists hospital staff by performing routine tasks, enhances shopping experiences by guiding customers, and even combats loneliness in nursing homes through companionship.
- Customizable Behavior
Organizations can tailor Mirokaï’s functions via a user-friendly programming interface, allowing it to perform diverse duties, from guiding visitors to managing events.
Pepper
A creation of SoftBank Robotics, Pepper is another humanoid robot revolutionizing customer service. Standing 120 cm tall with a weight of 29.1 kg, Pepper is known for its chatty and friendly demeanor. This friendly bot can be found in reception areas, healthcare facilities, schools, and social services as well as some other surprising places.
Pepper Humanoid Robot © SoftBank Robotics
Key Features of Pepper
- Interactive Communication
Pepper combines verbal and non-verbal skills like gestures and meta-communication, ensuring natural interactions with humans.
- Autonomous Navigation
With its ability to detect faces and autonomously move through spaces, Pepper is an effective assistant in busy environments like retail stores or clinics.
- Healthcare Applications
During the COVID-19 pandemic, Pepper proved its value by assisting in pre-screening patients, conducting interviews, and guiding individuals to appropriate medical personnel, minimizing infection risks.
- Battery Life and Durability
A single charge sustains Pepper for up to 20 hours, making it reliable for businesses that need consistent performance.
Why Are Humanoid Robots Starting to Take off?
Businesses today strive to enhance customer satisfaction while improving efficiency and reducing operational costs. Humanoid robots like Mirokaï and Pepper address these needs by offering tailored solutions in specific settings.
Round-the-Clock Availability
Never needing a break, these robots ensure 24/7 availability, allowing businesses to provide uninterrupted customer service.
Improved Customer Experiences
From Mirokaï’s personable storytelling to Pepper’s engaging communication skills, these robots make interactions memorable and enjoyable.
Cost Savings
By automating repetitive tasks, businesses save on operational costs, enabling them to allocate resources where they matter most.
Adapting to Modern Expectations
Today’s customers value speed, personalization, and convenience. Customer service robots can help businesses to meet these expectations while creating memorable experiences.
Into the Future
Humans and robots are joining forces for increased efficiency and new ideas. However, this shift also raises important questions about the balance between human touch and technological support. Humanoid robots are not simply tools; they are enablers of transformation. From streamlining operations to enhancing customer rapport, these robots can offer a competitive edge to organizations willing to adopt them.
How would you feel being served by a humanoid robot or sharing your workplace with Mirokaï and Pepper? Let us know in the comments below!
