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Measurement of customer satisfaction Level.

 
Author mks_krish
Member 
#1 | Posted: 1 Jan 2006 08:33 
Hi all,
How you are measuring customer satisfaction level on continuous basis in your respective functions? Any useful tips will highly appreciated.

Author surveywerks
Member 
#2 | Posted: 6 Jan 2006 11:04 
Hello,

A simple and effective way to measure customer satisfaction is by conducting customer satisfaction, service satisfaction and product satisfaction surveys. You will gain a wealth of knowledge without investing a large amount of time or money. Surveying is my industry and I can assist you if you want.

Best Regards,

Waheed Subhani
www.surveywerks.com
waheed@surveywerks.com

Author nohafg
Member 
#3 | Posted: 1 Mar 2006 22:43 
Hello,

How would you develop an action plan, following customer satisfaction survey then using it to advertise about your departement?
Any useful articles, or Web sites?
thank you

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Measurement of customer satisfaction Level.

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