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customer resolution and customer contact effort customer resolution and customer contact effort 4.8K  3
Author tizwoz  13 Feb 2012 06:19 Latest reply Nikdag  27 Mar 2012 13:44  »»
Outstanding Internal Service Attracts and Keeps Good Employees Who Will Help Carry Attitude Forward Outstanding Internal Service Attracts and Keeps Good Employees Who Will Help Carry Attitude Forward 3.7K  4
Author Shephyken  5 Feb 2012 07:52 Latest reply Shephyken  9 Mar 2012 15:57  »»
order processing control order processing control 2.9K  1
Author Remedios  31 Jan 2012 08:26 Latest reply smikel  1 Feb 2012 07:05  »»
HOW TO CREATE A CUSTOMER SERVICE CULTURE HOW TO CREATE A CUSTOMER SERVICE CULTURE 3.5K  0
Author Shephyken  23 Jan 2012 12:31 —    
Learning Managment Systems Learning Managment Systems 3.8K  0
Author ssteuart  20 Jan 2012 09:39 —    
Good Wording and Sayings for Customer Service Good Wording and Sayings for Customer Service 4.4K  0
Author SweetOzarksGirl  15 Jan 2012 02:50 —    
How your brick and mortar business can beat the online outlet How your brick and mortar business can beat the online outlet 4.9K  0
Author Christopher Elby  6 Jan 2012 14:14 —    
Top Ten Customer Service Strategies Top Ten Customer Service Strategies 19.2K  6
Author Shephyken  6 Jan 2012 11:57 Latest reply JackD  2 Oct 2012 05:18  »»
Customer Service Systems Start with People Customer Service Systems Start with People 4.4K  0
Author Shephyken  30 Dec 2011 07:32 —    
Monetizing Search Queries Monetizing Search Queries 3.7K  0
Author leewohl  29 Dec 2011 15:36 —    
Common interview questions Common interview questions 64.7K  1
Author Carna  27 Dec 2011 01:25 Latest reply rohini k  5 Apr 2012 07:37  »»
Phone interview Phone interview 5K  0
Author Carna  27 Dec 2011 01:16 —    
Secret to Amazing Customer Service: Be Better than Average Secret to Secret to Amazing Customer Service: Be Better than Average Secret to 4.4K  0
Author Shephyken  21 Dec 2011 08:16 —    
Case Management and Customer Churn Case Management and Customer Churn 5.1K  0
Author whibley  16 Dec 2011 08:44 —    
Details Matter, Customers Need to Know and Care about Them Details Matter, Customers Need to Know and Care about Them 4.1K  0
Author Shephyken  14 Dec 2011 09:04 —    
Creative Problem Solving Can Lead to Amazing Customer Service Creative Problem Solving Can Lead to Amazing Customer Service 3.4K  0
Author Shephyken  7 Dec 2011 08:21 —    
How to Receive Customer Service How to Receive Customer Service 13.5K  2
Author Shephyken  28 Nov 2011 07:11 Latest reply Shephyken  14 Dec 2011 08:59  »»
How to compensate customer service personnel in online retail industry? How to compensate customer service personnel in online retail industry? 11.2K  0
Author cocool  27 Nov 2011 23:46 —    
Are You the Owner? Are You the Owner? 17.5K  0
Author Shephyken  16 Nov 2011 07:29 —    
High Customer Satisfaction Scores Do Not Mean Increased Revenue High Customer Satisfaction Scores Do Not Mean Increased Revenue 9.8K  0
Author Shephyken  14 Nov 2011 08:34 —    
How to productively fill an inbound agents time How to productively fill an inbound agents time 13.7K  0
Author sjacobs  3 Nov 2011 11:18 —    
How Can You Achieve Customer Loyalty How Can You Achieve Customer Loyalty 15.4K  4
Author Shephyken  2 Nov 2011 08:28 Latest reply Shephyken  14 Dec 2011 09:01  »»
Technology and Social Media Combine to Enhance the Customer Experience Technology and Social Media Combine to Enhance the Customer Experience 11.8K  1
Author Shephyken  28 Oct 2011 11:21 Latest reply Adesolaokafor  2 Nov 2011 05:54  »»
Credit Unions: Member Interaction Solutions at Their Finest Credit Unions: Member Interaction Solutions at Their Finest 9.5K  0
Author mrazzak  28 Oct 2011 06:52 —    
Привет из России Привет из России 9.5K  0
Author vvzhh  21 Oct 2011 13:57 —    
Product Failure Leads to Lack of Confidence, Leading to Customer Defection Product Failure Leads to Lack of Confidence, Leading to Customer Defection 10.5K  0
Author Shephyken  20 Oct 2011 10:04 —    
Ten Ideas to Help You Obtain Customer Loyalty Ten Ideas to Help You Obtain Customer Loyalty 15.1K  2
Author Shephyken  20 Oct 2011 10:03 Latest reply Shephyken  25 Oct 2011 05:27  »»
What is your process when a customer reports a bug? What is your process when a customer reports a bug? 3.1K  2
Author savvy  13 Oct 2011 13:17 Latest reply savvy  13 Oct 2011 15:03  »»
Customer Service Could Help Banks Reduce Consumer Anxiety Over Fees Customer Service Could Help Banks Reduce Consumer Anxiety Over Fees 4.3K  0
Author Shephyken  5 Oct 2011 08:54 —    
Government Contact Centres - International Trends Government Contact Centres - International Trends 4.7K  1
Author Interested from Canberra  17 Sep 2011 00:41 Latest reply melanieup  26 Sep 2011 07:08  »»

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