1.Listen to your customers and try to identify common areas of complaints and issues.
2.Aim to resolve issues and complaints as soon as possible.
3.Pay competitive salaries. It's important to remember that the customer service industry is well known for poor pay and can result in a high turn-over of staff.
4.Enhance the workplace.
5.Aim to resolve issues and complaints as soon as possible.
6.Train your staff.
7.With increasing numbers of people turning to the internet for goods and services it's important to remember that speed and quality of service is of the essence.
8.Try to make your customer service staff feel valued — they ARE an important part of your business.
9.Make the customers' problem your problem.
10.Send thank you notes.