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Training DVD program

Author Message
mglocke
Member
#1   Posted: 25 May 2011 11:06
 


I am looking for some recommendations for a Customer Service training program on DVD. I am in a Health care organization so empathy, professionalism and soft skills are most important for our reps. Any suggestions?

bozerkayi001
Member
#2   Posted: 27 May 2011 04:17
 


Hi, I would recommend Fanman training materials around Customer Service, as I found it useful for our organisation.

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