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Training DVD program

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#1   Posted: 25 May 2011 11:06

I am looking for some recommendations for a Customer Service training program on DVD. I am in a Health care organization so empathy, professionalism and soft skills are most important for our reps. Any suggestions?

#2   Posted: 27 May 2011 04:17

Hi, I would recommend Fanman training materials around Customer Service, as I found it useful for our organisation.

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