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Training DVD program

 
Author mglocke
Member 
#1 | Posted: 25 May 2011 11:06 
I am looking for some recommendations for a Customer Service training program on DVD. I am in a Health care organization so empathy, professionalism and soft skills are most important for our reps. Any suggestions?

Author bozerkayi001
Member 
#2 | Posted: 27 May 2011 04:17 
Hi, I would recommend Fanman training materials around Customer Service, as I found it useful for our organisation.

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Training DVD program

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