Forums   Reply   Statistics   Sign Up   Search   F.A.Q.    
Customer Service Manager Forum / Customer Service Forum /

Qualification for customer service personnel

Author Message
#1   Posted: 5 Aug 2006 01:11

Since the customer service field is growing, are there any courses to prove one's level of competence for a customer service job?

I think having such a course will enable customer service professionals to be recognised among other professionals.

#2   Posted: 5 Aug 2006 01:14

I thought fellow members of the forum would be given an opportunity to respond to my question

#3   Posted: 7 Aug 2006 13:55

I don't know if any courses that can "prove" competency in customer service. In the recent past, I hired someone who had 13 years of customer service experience and in the end, I had to terminate her because she was not what we thought she was.

#4   Posted: 14 Aug 2006 07:58


Take a look at the website of the Institute of Customer Service. The institute defines national professional and occupational customer service standards and ways they can be acquired.

Here's the link: - [][/url]

It's a very informative site.

Kind Regards

Service without Compromise

 Your answer Click this icon to move up to the quoted message

» Username  » Password 
Only registered users can post here. Enter your login/password correctly before posting a message, or register first.