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Qualification for customer service personnel

Author valour
#1 | Posted: 5 Aug 2006 01:11 
Since the customer service field is growing, are there any courses to prove one's level of competence for a customer service job?

I think having such a course will enable customer service professionals to be recognised among other professionals.

Author valour
#2 | Posted: 5 Aug 2006 01:14 
I thought fellow members of the forum would be given an opportunity to respond to my question

Author bforest
#3 | Posted: 7 Aug 2006 13:55 
I don't know if any courses that can "prove" competency in customer service. In the recent past, I hired someone who had 13 years of customer service experience and in the end, I had to terminate her because she was not what we thought she was.

Author bukolakemi
#4 | Posted: 14 Aug 2006 07:58 

Take a look at the website of the Institute of Customer Service. The institute defines national professional and occupational customer service standards and ways they can be acquired.

Here's the link: - [url=www.instituteofcustomerservice.com][/url]

It's a very informative site.

Kind Regards

Service without Compromise

Customer Service Forum Customer Service Manager Forum / Customer Service Forum /
 Qualification for customer service personnel

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