Vectara, a platform specializing in AI-powered agents and assistants, has been chosen by Broadcom to implement an end-to-end conversational AI customer service solution for its enterprise clients.
The collaboration aims to utilize Vectara’s RAG systems, hallucination mitigation techniques, and Guardian Agent technology to enhance customer support, reduce resolution times, and minimize escalations significantly.
Vectara Founder and CEO Amr Awadallah said: “As one of the largest and most far-reaching technology companies in the world today, Broadcom serves an incredibly diverse and sophisticated customer community, including the majority of the Fortune 500, the hyperscale cloud providers and many others. Providing end-to-end customer service to this community requires a robust conversational AI solution that can deliver accurate, human-like responses instantly across the full breadth of Broadcom’s products and solutions while also incorporating ironclad security and access control. Vectara’s Agentic RAG platform and Guardian Agent technology were built for this challenge, and we look forward to supporting Broadcom’s customer service functions for years to come.”
Vectara’s conversational AI platform seamlessly integrates into existing workflows, offering an intuitive chat interface, extensive configurability, and rich APIs for tailored user experiences in various conversational scenarios.
Broadcom Head of Enterprise End-User Services & Experience Stanley Toh said: “We chose Vectara for their partnership, expertise and flexible platform. Their conversational AI delivers low latency and minimal hallucinations while integrating seamlessly into our systems and data with human-in-the-loop safeguards.”
By leveraging domain-specific knowledge, Vectara enables enterprises to autonomously address complex end-user queries and deploy solutions in diverse environments such as cloud, on-premises, and hybrid models.
