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New member Joanne - hello!

Author Jo90_UK
#1 | Posted: 30 Aug 2011 13:27 

This is the first forum I've every joined, so looking forward to sharing experiences and advise.

I have worked in CS for the last 15 years (on and off). I'm looking to re-vitalise the way that our company 'sells' its service support e.g. move away from being know as a complaints team to a proactive self improving team!

Any thoughts?

Author bjmhope
#2 | Posted: 9 Sep 2011 12:49 
Hi Joanne,

You may want to look at an organizational method of focusing on what is working well called Appreciative Inquiry. It is a successful way for both team-building and creating a strong customer service ethic. Here is a link where you can access more info on the Appreciative Inquiry Commons at http://appreciativeinquiry.case.edu/

Who's Who Customer Service Manager Forum / Who's Who /
 New member Joanne - hello!

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