CSM Website


The Forum for Customer Service Managers & Professionals
 | Forum Start | Register | Search | Statistics | F.A.Q. |
Who's Who Customer Service Manager Forum / Who's Who /  
 

New member Joanne - hello!

 
Author Jo90_UK
Member 
#1 | Posted: 30 Aug 2011 13:27 
Hi,

This is the first forum I've every joined, so looking forward to sharing experiences and advise.

I have worked in CS for the last 15 years (on and off). I'm looking to re-vitalise the way that our company 'sells' its service support e.g. move away from being know as a complaints team to a proactive self improving team!

Any thoughts?

Author bjmhope
Member 
#2 | Posted: 9 Sep 2011 12:49 
Hi Joanne,

You may want to look at an organizational method of focusing on what is working well called Appreciative Inquiry. It is a successful way for both team-building and creating a strong customer service ethic. Here is a link where you can access more info on the Appreciative Inquiry Commons at http://appreciativeinquiry.case.edu/

Who's Who Customer Service Manager Forum / Who's Who /
 New member Joanne - hello!

Your Reply Click this icon to move up to the quoted message

 

 ?
Only registered users are allowed to post here. Please, enter your username/password details upon posting a message, or register first.

 

 
 ⇑