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Customer Service Manager Forum / Who's Who /

Greetings from Australia

Author Message
wendyb
Member
#1   Posted: 23 Nov 2007 03:05
 


Hi

I am the Operations Manager for a 95 seat call centre within the Fin Services Industry. I am located in Sydney. Am looking forward to getting to you know everyone in the forum.

Wendy

raghu87
Member
#2   Posted: 24 Nov 2007 09:58
 


Hi my name is
Raghu. from Bangalore,India, Im a manager for OTA We provide dialers for calcenters.

IanPratt
Member
#3   Posted: 4 Dec 2007 17:25
 


Hi

I am a strategy and change manager for a division with a sales and service call centre (I am in Adelaide but the call centre is in Sydeny)

And I too am getting to know people in the forum and gaining more customer service insights

I also run a web site http://www.whatmakesagoodleader.com

wendyb
Member
#4   Posted: 5 Dec 2007 02:38
 


Hi Raghu

wendyb
Member
#5   Posted: 5 Dec 2007 02:41
 


Hi Ian

I just had a quick look at your site. It looks great! I think I definately get some value from it as performance mgmt is my weak point....... to much of a soft touch:) Thanks for letting me know about it!

Strategy and change mgmt would be a challenge! I think I'll be picking you brain a bit going forward:)

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