Hi,

I'm a member of a company that makes hosted via the Internet customer service and help desk solutions and I'd like to make some contacts in the customer service industry in order to exchange general industry information and be helpful resources to each other. Not looking for corporate spies, smile : ), just looking for people to bounce ideas of off re: how we can better serve the needs of CSMs and make suggestions in return of how CSMs can best use CRM related technology.

I am not a salesperson, I do customer service, and there would be nothing monetary changing hands for this, just informal.

Thanks,
Kim Cornwall
kcornwall@parature.com

Hey,
My name is Marius and I'am the Client Service Manager of Xcellence IT and, yes, I'm intrested in CST; what else are we here for? :)

Hi Marius!

Thanks for your reply. Sorry it's been awhile since I've been to the boards. Feel free to e-mail me if you like as I live via my Outlook box :)

What would you say are your top 3 'pain points' of being a CSM? If there are certain problems or processes you wish you could fix, what are they?

Best,
Kim