Improving Service Performance

Hi Folks
I'm new to this site but thought that I would take the opportunity to tell you about a new way of qualifying and quantifying service performance issues. I have more than 15 years expertise in designing organisational tools which uncover employee and customer service issues. In the last 12 months I have been developing a methodology which combines employee and customer opinion in a SINGLE research framework and process providing businesses with an original insight into service performance issues. If you would like to know more, drop me a line at: keith.hackett@odcsolutions.com
Best Regards
Keith

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	Improving Service Performance

	Braniac Member	#1 \| Posted: 28 Mar 2007 03:17
		Hi Folks I'm new to this site but thought that I would take the opportunity to tell you about a new way of qualifying and quantifying service performance issues. I have more than 15 years expertise in designing organisational tools which uncover employee and customer service issues. In the last 12 months I have been developing a methodology which combines employee and customer opinion in a SINGLE research framework and process providing businesses with an original insight into service performance issues. If you would like to know more, drop me a line at: keith.hackett@odcsolutions.com Best Regards Keith

	Braniac Member	#2 \| Posted: 3 Apr 2007 08:46
		talha Talha - contact me at: keith.hackett@odcsolutions.com and I will provide you with all the information you need. Regards Keith

	Sharmila Member	#3 \| Posted: 6 May 2007 02:04
		Hello Keith, Curious to learn more about your new methodology! Kind Regards, Sharmila

Improving Service Performance

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