My name is Liz I work in Sales at a small company. We currently have two locations and some of the previous employees were extremely lacking in the customer service dept. and I find myself getting the brunt of all the problems they created due to their lack of CS.

I'm here to make sure my skills improve and to stay on top of things! Any advice will be greatly appreciated!

Hello Liz,

I'm new here too. I'm in charge of several customer service locations and know how you feel. Most of my team is new and need training fast!

I look forward to sharing experiences on this forum.