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Customer Service Manager Forum


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Hi from Malaysia Hi from Malaysia 11.4K  1
Author Ramadevi  17 Dec 2008 02:51 Latest reply saiful  6 Mar 2009 21:00  »»
Tracking Customer Emails Tracking Customer Emails 17.3K  8
Author CSChallenged  15 Dec 2008 16:06 Latest reply debbic  3 Jun 2011 19:09  »»
First Call Resolution First Call Resolution 6.7K  1
Author mcdo  9 Dec 2008 16:08 Latest reply ishron  10 Dec 2008 10:59  »»
Where does Customer Service start ? Where does Customer Service start ? 20.5K  9
Author johnny458  9 Dec 2008 09:46 Latest reply Tech  10 May 2009 13:39  »»
Staff response to a customer request Staff response to a customer request 12.4K  8
Author rhsjab  5 Dec 2008 04:59 Latest reply cityslicker  7 Feb 2009 16:23  »»
am new am new 6.5K  0
Author sajeem77  2 Dec 2008 05:16 —    
seeking opinion seeking opinion 6.3K  0
Author sirajtk  25 Nov 2008 05:40 —    
MY Team and I manage the Loyalty program MY Team and I manage the Loyalty program 13.3K  6
Author SHIVASHANKAR  24 Nov 2008 08:33 Latest reply balajink333  23 Jun 2009 21:09  »»
Hello Everyone...Nice to be Here.. Hello Everyone...Nice to be Here.. 6.2K  0
Author SHIVASHANKAR  24 Nov 2008 08:22 —    
Effect of Economic Crisis on Customer Service Effect of Economic Crisis on Customer Service 6.9K  2
Author bergoe  24 Nov 2008 04:32 Latest reply ayaree  25 Nov 2008 18:01  »»
Wonderful to be a part. Wonderful to be a part. 6.5K  0
Author Janib4all  20 Nov 2008 21:43 —    
Anyone using --CISCO phone system -- and Call Center Software ? ! ? Anyone using --CISCO phone system -- and Call Center Software ? ! ? 11.3K  3
Author managecsmstuff  11 Nov 2008 10:27 Latest reply SharonW  10 Feb 2009 13:26  »»
Benchmark for conversion rates in Customer Service Centres Benchmark for conversion rates in Customer Service Centres 6.3K  1
Author maggied  10 Nov 2008 17:03 Latest reply KarenSB  12 Nov 2008 05:20  »»
word to avoid word to avoid 7.4K  3
Author flavo2000  8 Nov 2008 02:14 Latest reply gloken  11 Nov 2008 03:30  »»
Need your help Need your help 7.4K  2
Author zkagey13  8 Nov 2008 00:56 Latest reply liverich  25 Nov 2008 13:13  »»
hi all hi all 7K  0
Author bajahman  3 Nov 2008 08:54 —    
Customer surveys that include full text responses Customer surveys that include full text responses 6.9K  0
Author Tiffany927  29 Oct 2008 08:35 —    
Thanks Thanks 6.9K  0
Author ekina  27 Oct 2008 12:34 —    
Service Quality Assessment for award program Service Quality Assessment for award program 7.7K  2
Author mpuzin  23 Oct 2008 06:44 Latest reply rhsjab  10 Dec 2008 11:53  »»
Poor customer service, would you change service provider? Poor customer service, would you change service provider? 6.4K  0
Author dougo  23 Oct 2008 02:55 —    

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