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supervisor - team lead

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jeanetteramey
Member
#1   Posted: 2 Jan 2008 10:07
 


Hello,

I am a manager of first and second level support teams. There are 7 employees total in both groups and I don't have a supervisor but I have a team lead. Could you please give me your opinion on the differences of tasks which would be assigned to a team lead and supervisor? I appreciate it. In my last position I had a supervisor and a team lead and some of the team leads functions was to help support the supervisor as well as the team.

Thanks,
Jeanette

lohkym
Member
#2   Posted: 2 Jan 2008 20:50
 


Hi Jeanette
Happy New Year. This is my opinion based on my experience. Team leader basically ensure daily operation needs be it staff development or handling complaints. A supervisor basically assisting manager; since you don't have Assistant Manager in tracking performance of staff & business. He/She will also assist manger in reporting and analysis. He/She will also be the acting manager when you are out of office.

Cheers
Kym

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