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Source for Customer Service Facts on this website

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#1   Posted: 28 Feb 2008 11:07

Hi. Can someone tell me what TARP and NOP stand for? They are listed as the sources for the customer service stats that are on the Facts & Figures section of this website. I'd like to use them but need to know more about them.


#2   Posted: 29 Feb 2008 00:54

Hi Jane,

TARP refers to TARP Worldwide, a USA based customer experience research consultancy and NOP stands for National Opinion Poll, a UK based consumer research company.

Kind regards,
Ian Miller, Editor CSM

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