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Source for Customer Service Facts on this website

Author Message
janenolan
Member
#1   Posted: 28 Feb 2008 11:07
 


Hi. Can someone tell me what TARP and NOP stand for? They are listed as the sources for the customer service stats that are on the Facts & Figures section of this website. I'd like to use them but need to know more about them.

Thanks

Ian
Admin
#2   Posted: 29 Feb 2008 00:54
 


Hi Jane,

TARP refers to TARP Worldwide, a USA based customer experience research consultancy and NOP stands for National Opinion Poll, a UK based consumer research company.

Kind regards,
Ian Miller, Editor CSM

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