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Retroactive offer?

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#1   Posted: 13 Dec 2012 10:46

Today we announced a discount code for Buy 2 get the 3rd free, and a customer that purchased 2 on Dec 3 sent an email asking if they could get a 3rd item for free? How would you respond to that?

Thanks for your insight.


#2   Posted: 21 Dec 2012 08:15

We have a 30-day return policy, so, to prevent the return, we would honor the discount and send the 3rd item.

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