#1 Posted: 24 Sep 2007 02:01
I received a letter from a customer complaining that one of my engineers told them something that turned out to the incorrect, when I speak to the engineer he says he didn't say it and I must say I believe him.
This customer is trying to make up for their own mistake by blaming us, how do I reply to him without upsetting him further. He is clearly in the wrong, but short of calling him a liar (which I won't) I don't know what to say to him.
Any advice guys?