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Quality assurance and training

Author Message
Big Joe
#1   Posted: 2 Nov 2007 01:19

Hi Every one,
Joseph is my name - freinds call me big joe and am glad to have found this site. I believe here, we gonna change the face of customer service professionals. i have been working in the telecom industry for 5 years and specialising in the customer service departments while serving my time in both call center to service centers. I have recently joined a start up telecom company, heading the quality assurance and training division still under the customer service department. I surely have so many plans for the department but would like a step to step advise on how to spear head this division

much appreciated

#2   Posted: 4 Nov 2007 22:03

Hi Joe,

In order to help you, need few more details. What sort of a industry you are in and a description of the business. why you want to do this change, what are you expecting once it's been introduce?


Big Joe
#3   Posted: 5 Nov 2007 23:07

Hi Harindra,
thanks for your response, we are currently setting up in the telecom industry to provide Mobile telephony and data services.And this company (Hits-Telecom)has given me a better offer with an attractive remuneration package and considering the fact that i intend to grow as well. Due to my past experience in call center and retail business operations(which were entirely related to the customer service department i believe they have seen me fit to pass on/ spear head the Quality assurance and training department .
QA&T section is responsible for Quality Assurance across all key customer touch- points, through close frequent Quality monitoring techniques, like mystery shopping and calling In addition to this; QAT team will also manage and co-ordinate all training plans and programs.

Such are the details i hope youd like to see and looking fwd to seeing from you

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